ship are 7-15 days. , may be in due to . We a full if the item is not 30 days upon of . Your is our , us if you have any .

We for any . Your is .

2、产品与描述不符

问题 ：

, , I’ve got the that is with the , so sent !

回答：

We that you are not with your . We or ex­ as long as the item is and/ or . We to and to our and your is very to us. a , are also .

send your item back to ：××，××××， 1, ,

We will send you a upon of your . be that the and any new for a item will be to the .

If you have any , us eBay so that we can you , !

3、对节假日等可预测的邮递延误进行解释

问题：

，，I ’t the that you sent to me.

回答：

you for your and . will from 1st 7th. that time, all the will be and may the for days.

We will ship your item when the post off ice re- on 8th. If you have any , us eBay . you for your and your is much .

4、对天气等不可抗力因素造成的延误进行解释

问题 ：

, ,I ’t the that you sent to me.

回答 ：

you for an item from our . We are to of you that the of your item may be due to .

We your item ( T-) on Dec. 3rd but , we were by the post off ice that all will be due to this .

Your is much . If you have any , us eBay so that we can . Our are with you.

5、物品收到后退货换货

(1) 关于退货

示例：当买家收到东西不满意并提出退货时

问题 ：

, , I don’t like the you send to me, can I ?

回答：

Yes , we or . send your item back to:

××，××××， 1, ,

We will ( the ) you via once I your .

(2) 关于换货

示例 ：当买家要求换货时，如果你接受换货

问题 ：

, , I don’t like the you send to me, can I ?

回答：

Sure , you can send it back for . send your item back to:

××，××××，, ,

We will send you a new one you . be you must bear the cost of and re-send .

for your and any feel free to let me know.

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